Privacy Policy

At Royal Techno Solutions, we value your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile application ("Royal").

1. Information We Collect

We collect information to provide a better shopping experience:

1. Account Information: Name, email, phone number, and address (provided by you during registration).
2. Media Access: If you choose to upload a profile picture or product review, we access selected images or videos via the System Photo Picker.
3. Device Information: IP address, device type, and operating system version for security and app performance.

2. How We Use Your Information

1. To process and deliver your orders for Electrical, Plumbing, CCTV, and Computer products.
2. To provide 24/7 customer support.
3. To send order updates and promotional offers (with your consent).
4. To allow you to personalize your profile and post product reviews.

3. Permissions and Media

Our app follows Google Play's Least Privilege principle. We use the Android Photo Picker for user-initiated media uploads. We do not scan your photo gallery in the background or access media without your explicit selection.

4. Data Sharing

We do not sell your data. We only share information with:

1. Delivery Partners: To ship your tools and tech to your address.
2. Payment Gateways: To process secure 24/7 transactions.
3. Legal Authorities: Only if required by Indian law (IT Act, 2000 & DPDP Act, 2023).

5. Data Security and Retention

We use industry-standard encryption to keep your data safe. We retain your information only as long as your account is active or as needed to provide you with services.

6. Your Rights (Account Deletion)

You have the right to access, correct, or delete your data. You can request Account Deletion directly within the app settings or by emailing us. Upon request, we will delete your personal data from our servers.

7. Contact Us

If you have questions about this policy or your data, please contact our

Grievance Officer: Royal Techno Solutions

📍 Address: Rayadurgam, Andhra Pradesh 515865, India.

📧 Email: royaltechnosolution@gmail.com

🕒 Support Hours: Open 24 Hours